Last updated: 30 July 2026

We want you to be happy with your purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

• Be unused

• Be in its original condition

• Be returned in its original packaging where possible

Customers are responsible for return postage unless the item is faulty or we made an error with the order.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Where appropriate, we will offer:

• A replacement

• A repair (if applicable)

• A full refund

We may ask for photographs of the item before processing your request.

Personalised Products

Products customised specifically for your business (including programmed NFC cards or personalised branding) cannot normally be returned unless they are faulty or incorrectly supplied.

Refund Processing

Approved refunds will be issued using the original payment method. Refunds typically appear within 5–10 business days, depending on your payment provider.

Contact

For refund requests, please contact us using the details provided on our website.